VSim Privacy Policy

Last Updated: October 11, 2024

Thank you for choosing VSim app ("Company", "we", "us", "our"). We are committed to safeguarding your privacy and your personal information. If you have questions or concerns regarding this policy, please contact us at [email protected].

This Privacy Policy applies to all information collected through our mobile application (the "App") and related services (the "Services"). Please read it carefully as it details how we handle your personal information.

What Information Do We Collect?
How Do We Use Your Information?
Will Your Information Be Shared With Anyone?
Is Your Information Transferred Internationally?
How Long Do We Keep Your Information?
How Do We Protect Your Information?
What Are Your Rights Regarding Your Personal Data?
How Do We Handle Data Breaches?
Do We Use Cookies and Tracking Technologies?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?

1. What Information Do We Collect?

We collect information to provide and improve our services, respond to your requests, and fulfill legal obligations.

Log and Usage Data: We collect information about your activity in the App, including date/time stamps of usage, pages viewed, and features used. This may also include device event information such as system activity or crash reports.
Mobile Device Data: We collect device-specific data such as mobile device ID, model, OS version, browser type, and IP address.
Push Notifications: We collect tokens that allow us to send you push notifications for important App updates or features.
Login Information: When signing up using Google or Apple, we collect your email, full name, and profile photo to create your account.

We only collect and store the minimum amount of personal data necessary to provide our services and fulfill legal obligations.

2. How Do We Use Your Information?

We use your personal data for the stable and correct operation of the application, analytics, and enhancement of our services, and for compliance with legal requirements.

Account Creation and Login: To facilitate the registration and login process.
Service Protection: To protect our App against fraud and unauthorized activities.
Compliance: To comply with applicable legal and regulatory obligations.
Customer Support: To respond to your inquiries and provide support.

We process your personal data under legal bases such as your consent, the necessity of processing for fulfilling contracts, or our legitimate interest in improving the services we offer.

3. Will Your Information Be Shared With Anyone?

We may share your data based on the following reasons:

Legal Requirements: To comply with laws or respond to legal processes.
Third-Party Service Providers: We may share data with vendors who perform services for us, such as payment processing, data analysis, email delivery, and customer service.

Third-party services used by the app include:

Google Analytics for Firebase: We share anonymized data for analytics purposes to avoid exposing personal information. You may also opt out of Google Analytics by adjusting your device settings or by visiting Google's opt-out page.
Appmetrica: We share anonymized data for app usage analysis to enhance our services.

4. Is Your Information Transferred Internationally?

We may transfer, store, and process your data in countries other than your own. Your data may be processed at our facilities or by our service providers in compliance with applicable laws. When transferring data internationally, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws. When required by law, we will obtain your explicit consent before transferring your data internationally.

5. How Long Do We Keep Your Information?

We retain your personal data for as long as it is needed to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we either delete or anonymize the data.

User Activity Logs: We retain user activity logs for a period of 12 months, after which they are anonymized or deleted, unless required for legal purposes.

6. How Do We Protect Your Information?

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. These measures include encryption, secure storage, and access controls.

7. What Are Your Rights Regarding Your Personal Data?

You have the following rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal data.
Deletion: You have the right to request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
Restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
Objection: You have the right to object to the processing of your personal data in certain situations.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

8. How Do We Handle Data Breaches?

In the event of a data breach, we will notify affected users in accordance with applicable data protection laws. We will take immediate steps to mitigate the impact of the breach and prevent future occurrences.

9. Do We Use Cookies and Tracking Technologies?

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and provide tailored content. Cookies are small data files placed on your device that allow us to recognize you and maintain your preferences. You may control the use of cookies through your browser settings. Note that disabling cookies may affect the functionality of the App.

10. Do We Make Updates to This Notice?

Yes, we may update this policy to stay compliant with relevant laws. Significant changes will be communicated via email or through in-app notifications. Minor updates will be reflected on this page, and you are encouraged to review the policy periodically.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, please email us at [email protected].

Children's Data

Our services are not intended for children under 13, and we do not knowingly collect data from them. If we become aware of any such data, it will be deleted immediately.

Opt-Out Options

You may opt-out of receiving push notifications or having your data used for analytics by adjusting the settings within the App or contacting us at [email protected].

Refund and Cancellation Policy

All Sales Final

All purchases are final and non-refundable. However, users may seek refunds through Apple or other third-party platforms if they qualify under those platforms' refund policies.

Refund Eligibility

If a purchased number fails to activate due to technical issues beyond the user’s control, users may request refunds via third-party platforms (e.g., Apple, Google Play). We do not offer direct refunds, but refunds may be sought through the respective third-party platforms. To request a refund through Apple, please visit Apple's Refund Process. To request a refund through Google Play, please visit Google Play Refund Process.

Special Cases

In certain cases where technical issues are reported within 24 hours of purchase, we may assist users in initiating refund requests through third-party platforms.

Account Suspension

We reserve the right to suspend or terminate your access to the Services if we determine that refund requests are being abused or misused. This includes cases where users initiate refunds through third-party platforms after successfully using the service.